Any help is appreciated. Check to see if there are any updates available for your Alexa and Pandora apps. Instead of being honest and saying “I’m afraid I can’t do that, Dave”, “because we’re too cheap to expand our music catalogue, Dave”. One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. "Alexa, play some music that will cheer me up!" so i renamed playlists to more simple terms. Please let me know if I can help further. Sorry to hear that @JudyS! I've asked our User Support team to start a trace on your account as well. We use cookies to enhance and personalize your experience. 2. Would you mind trying out our support steps? Now for the past month it only plays one song and stops which has made both pandora and alexa next to useless because that's all I use it for. Or, if you prefer, you can ask each one to play a different one. An app-sent command won’t have that. Thanks for your patience in the meantime. Hi @floridajim, thanks for posting to community. Problem with ALEXA! You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. If you're asking Alexa to play music on an Echo device in one room, but another Alexa-enabled device starts playing music somewhere else, there are a few solutions to try. Alexa will ask which playlist to add the song to. Sorry, our virus scanner detected that this file isn't safe to download. Is there a fix? Recently if I tell Alexa to play a song it does, but then it just repeats and repeats until I tell it to stop. If it does, then it'll point to her internet connection. I've gone ahead and passed this info on to our engineers for further investigation. Thank you all so much! Is there a fix? If it doesn't, then it's clear that the streaming radio app … You can choose which cookies you want to accept. © 2019 Pandora Media, LLC, All Rights Reserved. Bloody frustrating! Top Alexa Skills for Music and Radio. If you accept you agree to our full cookie policy. You can always change your cookie preferences in your profile settings. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Been there for a few months I think Rich N.....I just mailed Amazon about it as well, Makes me glad I've held onto my Slacker account until I can navigate all my stuff (favorites) over to Amazon Music as I just noticed this today after having enabled the Sonos skill on Alexa and removing the line-in from my 5... hope it's figured out soon for us all , I had the same problem when I originally linked Alexa and Sonos, one song would play, and then I lost all control of the device from there. One of my favorite features of Alexa is that it DOESN’T do that. Amazon adds music support to Alexa Routines with support for Amazon Music, Spotify, Pandora, Deezer, TuneIn, and more. Still have the problem. Does anybody know why… "Alexa, play some sad jazz songs." I don’t want it to make a guess at what else it thinks I might want. If I ask it to play a song, that’s all I want it to do. — "Alexa, play the Imagine Dragons station" to hear a station inspired by the popular rock band. By the 27th it could only stream one song then quit. Echo. There are a number of ways to improve Wi-Fi connectivity when music buffers or does not play. Sorry to hear this is happening on your Alexa too. amazon. Labels: Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Pandora and the Music Genome Project are registered trademarks of Pandora Media, LLC. Is there a fix? I performed the same task, and now I get an error message saying "An error occurred while attempting to link Alexa with Sonos. I've included your info on the ticket for this. When you're listening to a tune and you're really digging it, just do the following: 1. Once your Internet is fully back up and running, plug your Echo device back in and try listening to music again. Recent news reports in the last week revealed that Amazon has thousands of workers listening to Amazon Echo aka Alexa voice assistant recordings. This is only a recent annoyance - prior to 3 or 4 weeks ago it worked fine. This topic has been closed for further comments. I was able to fix it by disabling the linkage and re-enabling. Does anybody know why? Has Alexa snapped? Hi everyone! Thought i would try it again and the skill logged in this time and linked. Most people use their Echo Dots to control their smart … Me too....used to work fine but has been doing the one song thing for a while......I saw elsewhere on the forum from a few months ago the thing about disabling the skill and forgetting the devices but I fear the same problem that kdewsnap had.......also, on the same thread from 2 months ago someone from Sonos said they were looking in to it......surely Sonos/Amazon you should have resolved this by now? I guess a fault has developed somewhere with Alexa or Sonos. Learn more about our cookies. Can you let me know the device model and purchase date. Please try again later.". Tom Scholle. Our engineers are currently investigating the cause for this. We need basic cookies to make this site work, therefore these are the minimum you can select. c) TuneIn … "Alexa, what's playing right now?" Thanks for posting @dagzilla! This seemed to happen around the time they added multi-speaker support. ” If you only have one server, Alexa will set it automatically. If you've already tried them, can you try again with the trace enabled, this helps us out a lot. Alexa is always getting smarter and we’re rolling out new features in subsequent software updates. If you haven't already, please unplug your Echo device, and reboot your modem/router. I moved your message to an existing thread on this: Plays one song on Alexa then stops. It worked that day nad the 26th. We use 3 different kinds of cookies. Alexa only playing one song then stopping on all 4 of my Alexa's. Why your Echo sometimes does creepy things. For me the fix was to remove Amazon as a music service from within the Sonos App. For that, remove … What's UP? It can only be done when listening to a song with either Amazon Prime Music or Amazon Music Unlimited. “Alexa, play James Brown Funky Christmas”. There was an outage on the Alexa on Sonos connection that's since been resolved. i went through a few of my playlists and she only saw one. With Alexa Built‑in, you can listen to music, see the news, check the weather, make lists, set timers, control your smart home and more – all you have to do is ask. Worked flawlessly for months now. I'm not renewing pandora because of this and I'm leaving alexa/echo because this has taken so long I … If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Voila! You can also play playlists from Apple Music's editors or playlists in your iCloud Music Library. Happening on my Alexa too. "Alexa, play the song with the lyrics 'We're no strangers to love, you know the rules and so do I.'" Only plays one song and then stops!! ... oh thankyou !!! Say something like "Alexa, play Chill radio on Apple Music," or "Alexa, play Ariana Grande on Apple Music." Do you notice this on a particular station or is this happening on all stations? I had the same issue earlier, I disabled the Skill and now I can't re-enable it! If you see activities then something is sending it those commands. About 30 minutes ago, the exact same issue started happening. I then I have to tell it to play pandora after each song. I'd also like to report this to our engineers. Alexa just plays some random funk tracks (Sly and the Family Stone, not even James Brown). ". In the meantime, this is issue has been reported to Amazon and is being addressed by an Amazon Staff member here. Problem with ALEXA! We appreciate your continued patience. Note: Some Alexa features and services can vary by country and device type. I unlinked and relinked the account and turned the device off and on. Fails. Alexa is now smart enough that if two or more of them happen to hear the wake word, only one device will answer you. Never had a problem before this. Mine is working again now. What's UP? — "Alexa, play '80s music" to hear a station filled with music from the era. Say "Alexa, add this song to my playlist." If you haven't already, can you please let me know the model of the Alexa you're having this issue with. Everyone's tags (3): alexa. "Alexa, play the song of the day." Next, please let us know here that you've reported this step, and these additional details, so we can research further: 1: Which Echo devices you have this issue on, 2: Which music services you are using when this happens. So when I'm playing Pandora on my Alexa, it's starting to only play one song and stops. Restart your Alexa device by unplugging the power source and plugging it back in. Link Other Music Streaming Services to Alexa; Multi-Room Music Does Not Play with Alexa; Music Not Playing From Speaker Pairs; Music or Media Not Playing with Alexa; Play Music with Alexa Using Your Voice; Play Music with Multiple Alexa Devices; Set a Preferred Speaker for a Device Group; Turn Explicit Filtering On or Off in the Alexa App "Alexa, on Spotify play the *playlist name* playlist." There seems to be a flurry of posts about this issue over the last 20 mins or so. then i realised my playlists are two words put together and she was thinking there was a space inbetween etc. Please try again in a few minutes. I've copied and pasted the Amazon staff response below: I'm sorry for the trouble listening to music with Alexa on your Echo device. Whenever I asked variants, "Alexa, play songs by the Beatles", the response was "I can't find songs by the Beatles". Has anyone else seen this if so do you know how to stop it? Keep us posted so we can help. You should be back up and good now. One way to avoid app changes it change your Amazon password. I can request a playlist, artist, song, or station from Amazon music and it will play. I started having this same issue today. 3. Otherwise, listen for the list of server numbers, and respond with the one you’d like to use. Looking at the forum it seems like a very common problem that keeps lingering on which is very disappointing considering the reputation of 2 huge companies Amazon & Sonos. this is happening on my alexa with pandora as well. I was frustrated with the problem on setting up my first Sonos products today. We dive deep into the digital assistant's inner workings to show … We're guessing Amazon has data that shows its users often ask Alexa what song is playing. Update both as necessary. If I search for a song on Spotify, it treats the search results as a playlist for some idiotic reason. This feature is available when the radio is playing or not, so users can even find out what song is playing before even tuning in! In the meantime, this is issue has been reported to Amazon and is being addressed by an Amazon Staff member, If the issue continues after these steps, please report this to our technical team in your Alexa app, by going to, , scroll until you find your voice request for music and select the drop-down beside it, then select. Only plays one song and then stops!! If you own more than one Echo, Echo Dot or Echo Show, you can ask all of them to play the same song in multiple rooms. Alexa is only playing one song on a playlist then stopping which is driving me insane. Voice commands to Alexa work perfectly. For example, trying to play an artist, playlist, station, etc. Our engineers are still investigating the cause. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you want to listen to Apple Music in stereo or across multiple rooms, create a Multi-Room Music group in the Alexa app. I decided to share the steps in hopes it helps others. Unfortunately, when you open up the Alexa app on your phone, you’ll see the sleep timer card on the main screen, but it won’t show you how much time is left on the sleep timer unlike a regular timer can. Thanks Ryan S ....... appears to be working again now. Restart Echo. "Alexa, turn up the music!" Alexa isn’t pairing with smart-devices. Alexa doesn't understand what you said. Play Music with Alexa Using Your Voice To play music, use common playback commands like, "Play," or "Stop." We have the same issue, just tried to follow a guide from an older post saying disable the skill and forget devices then start them again and i can’t i disabled the skill but it won’t enable again now so cannot control my speakers at all now!! b) Song ID. it happens on the station I'm trying to listen to. Now voice commands work perfectly, playlists, radio and album change track correctly. Keep us posted so we can help. Then, just ask Alexa to play music on the group, and the sounds are piped to all the devices in that group. Not a problem  I am a software engineer so I appreciate the work and help you need to resolve. ", If the issue continues after these steps, please report this to our technical team in your Alexa app, by going to Settings > Alexa Privacy > Review Voice History, scroll until you find your voice request for music and select the drop-down beside it, then select No for "Did Alexa do what you wanted?". This new feature ships automatically with all new orders of the Amazon Alexa Radio Skill from autopo.st here. If you're unsure of the model, you can use this as a reference. Best answer by Ryan S 6 January 2018, 00:17. Has anyone got a solution to this very annoying problem please? Hey @bnsfgone thanks for posting. Choose the playlist. Eventually, I discovered this was because I had very mixed up region settings but the fix was simply (albeit cumbersome). You should start by resetting the power cycle for your Echo. I’ve got an Amazon Prime subscription, an Amazon Music subscription, and have Alexa connected to Pandora. All you have to do is say, “Alexa, play the song that goes [insert the few lyrics you know here],” and she’ll find it easy-peasy. Amazon support is very uninformative about the problem, although it seems that many people are calling them about it. Then make sure your Echo is fully updated by saying, "Alexa, check for updates. Voice recognized commands will have a > play button to let you play back the recorded snippet. We'll send you an e-mail with instructions to reset your password. Thanks for your patience in the meantime. Enter your username or e-mail address. Your Echos now have the technology to not only hear your voice and the direction it’s coming from, but also to gauge how far … The only caveat is that Song ID is only available with Amazon Music Unlimited and Prime Music. This means that people can ask Alexa the name of the song and artist when they hear a song that is playing. So when I'm playing Pandora on my Alexa, it's starting to only play one song and stops. She should try listening to TuneIn or another streaming service to see if it happens. Wi-Fi congestion can be reduced by turning … So, I removed the skill and re-added. I've asked our User Support to enable a trace on both your accounts ( @bnsfgone and @Tinkerdell ). Multi-room audio lets you control music playback on Echo speakers. "Alexa, I want to hear new music from Nicki Minaj." I can't use the Sonos App to select music from Amazon Music but that doesn't bother me. "I'm sorry, I didn't quite get that" is a phrase often … However, you can cancel the sleep timer at any point by simply saying, “Alexa, cancel sleep timer”. Why does Alexa sometimes misinterpret sounds? Thanks for the info as well, very helpful. Sorry, we're still checking this file's contents to make sure it's safe to download. Only plays one song and then stops!! It has played more than one song anyway. a) Follow Your Favourite Artist. Learn more about our cookies. Thank you all so much! My experience is somewhat different from JC Mitchell’s. Thank you for reporting your experience with Alexa. On Amazon Alexa devices, you can play music through a music service provider like Spotify or through your device's Bluetooth connection. I've added your info to our ticket. How to Fix Alexa Playing Music on the Wrong Device . 3: The nature of your voice request. I have to set up my groups again but other than that it seems to work so far. Tamar uses UVerse and Leo isn't a fan because it cuts out a lot. The problem is that it stops after one song. Either it’s the mic picking up commands or someone’s using an app. I then I have to tell it to play pandora after each song. Re: Problem with ALEXA! I've read previous threads regarding this issue. Got mine on Christmas Day. What's UP? Please keep a look out on this thread for updates. This issue could be related to fluctuations in bandwidth, so let's try a few things! Thanks!
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